{"id":363210,"date":"2025-11-17T21:59:24","date_gmt":"2025-11-17T16:29:24","guid":{"rendered":"https:\/\/www.technologyforyou.org\/?p=363210"},"modified":"2025-11-17T21:59:24","modified_gmt":"2025-11-17T16:29:24","slug":"omdia-41-of-csps-see-agentic-ai-driving-autonomous-network-operations","status":"publish","type":"post","link":"https:\/\/www.technologyforyou.org\/omdia-41-of-csps-see-agentic-ai-driving-autonomous-network-operations\/","title":{"rendered":"Omdia: 41% of CSPs see Agentic AI driving autonomous network operations"},"content":{"rendered":"<p>Agentic AI is set to become a key driver of autonomous network operations, with 41% of CSPs identifying network management as its most significant area of impact, according to Omdia\u2019s latest report,\u00a0Agentic AI: An Evolution with Transformative Potential for Telecom Operations.<\/p>\n<p>The research highlights that this shift is part of a broader automation-led transformation, that enables autonomous diagnostics, optimization, and fault resolution at scale. While 48% of CSPs expect Agentic AI to first enhance customer experience, the focus on network management among 41% of respondents signals a more fundamental, infrastructure-driven evolution.<\/p>\n<p>\u201cWhile customer care is a visible starting point, the 41% of CSPs targeting network operations are signaling the real revolution. This shift moves agentic AI from an outward-facing support tool to the core engine of the business, enabling the autonomous, self-healing networks required to manage future service complexity,&#8221; said\u00a0<strong>Roz Roseboro, Senior Principal Analyst at Omdia.<\/strong><\/p>\n<p><strong>The report\u2019s analysis also finds:<\/strong><\/p>\n<ul class=\"article-list--ul\">\n<li>CSPs remain cautiously optimistic, prioritizing low-risk use cases while emphasizing the importance of observability, explainability, and governance in early deployments.<\/li>\n<li>Multi-agent collaboration and emerging protocols such as MCP and A2A are driving the development of scalable, interoperable ecosystems that connects vendors and platforms across the telecom landscape.<\/li>\n<li>Leading telecom IT vendors including Amdocs, Ericsson, Huawei, Nokia, Salesforce, and ServiceNow are integrating agentic capabilities into their platforms, reflecting growing momentum toward automation and AI-driven operations.<\/li>\n<\/ul>\n<p>Offering a comprehensive analysis of how agentic AI will reshape both network and business operations,\u00a0the report\u00a0concludes that CSPs should begin deploying out-of-the-box agentic solutions while simultaneously building internal expertise to maintain control over data and development.<\/p>\n<p>The study also advises that telecom vendors prioritize transparency, flexibility, and portability in their agentic offerings to strengthen customer trust and long-term adoption.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Agentic AI is set to become a key driver of autonomous network operations, with 41% of CSPs identifying network management as its most significant area of impact, according to Omdia\u2019s latest report,\u00a0Agentic AI: An Evolution with Transformative Potential for Telecom Operations. The research highlights that this shift is part of a broader automation-led transformation, that [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14083],"tags":[],"class_list":{"0":"post-363210","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-technology-industry-news"},"_links":{"self":[{"href":"https:\/\/www.technologyforyou.org\/wp-json\/wp\/v2\/posts\/363210","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.technologyforyou.org\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.technologyforyou.org\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.technologyforyou.org\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.technologyforyou.org\/wp-json\/wp\/v2\/comments?post=363210"}],"version-history":[{"count":1,"href":"https:\/\/www.technologyforyou.org\/wp-json\/wp\/v2\/posts\/363210\/revisions"}],"predecessor-version":[{"id":363211,"href":"https:\/\/www.technologyforyou.org\/wp-json\/wp\/v2\/posts\/363210\/revisions\/363211"}],"wp:attachment":[{"href":"https:\/\/www.technologyforyou.org\/wp-json\/wp\/v2\/media?parent=363210"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.technologyforyou.org\/wp-json\/wp\/v2\/categories?post=363210"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.technologyforyou.org\/wp-json\/wp\/v2\/tags?post=363210"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}