{"id":33806,"date":"2020-10-21T00:16:46","date_gmt":"2020-10-20T18:46:46","guid":{"rendered":"https:\/\/www.technologyforyou.org\/?p=33806"},"modified":"2020-10-21T00:16:46","modified_gmt":"2020-10-20T18:46:46","slug":"gartner-keynote-the-future-of-business-is-composable","status":"publish","type":"post","link":"https:\/\/www.technologyforyou.org\/gartner-keynote-the-future-of-business-is-composable\/","title":{"rendered":"Gartner Keynote: The Future of Business Is Composable"},"content":{"rendered":"
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Contributor:\u00a0Kasey Panetta<\/a> | Source: Gartner<\/span><\/p>\n<\/div>\n<\/div>\n

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Organizations must follow the four principles of composable business modularity, autonomy, orchestration and discovery.<\/span><\/p>\n

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When COVID-19 hit and Australia went into lockdown, many people lost their jobs. The result was a surge in welfare applications to Services Australia, which provides health, child support and welfare services to 25 million citizens.<\/span><\/p>\n

There were so many applications, the site crashed.\u00a0<\/span><\/p>\n

But Services Australia rapidly pivoted to accommodate this surge in demand and made changes to how it traditionally operated. They shifted in-person appointments to phones or online, deployed voiceprint technology to 1.2 million users and saw a 600% increase in the use of digital assistants to orchestrate fast responses.<\/span>\u00a0<\/span><\/p>\n

“Composable business means creating an organization made from interchangeable building blocks”.<\/span>\u00a0<\/span><\/p>\n

The organization created resilience via the principles of composable business \u2014 a key feature of a successful business in 2020 and beyond \u2014 that enabled the agency to provide a safety net for citizens in need.\u00a0<\/span><\/p>\n

\u201cComposable business is a natural <\/span>acceleration of the digital business<\/a>\u00a0that you live every day. It allows us to deliver the resilience and agility that these interesting times demand,\u201d said\u00a0<\/span>Daryl Plummer<\/a>, Distinguished VP Analyst, during the opening keynote at virtual\u00a0<\/span>Gartner Symposium IT\/Xpo\u00ae<\/a>. \u201cWe\u2019re talking about the intentional use of \u2018composability\u2019 in a business context architecting your business for real-time adaptability and resilience in the face of uncertainty.\u201d\u00a0<\/span><\/p>\n

Gartner Keynote | Video<\/p>\n

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